Support

Open Citrus, tap the camera, and point it at a meal or a product label. The App analyses the image with AI and returns a score along with guidance tailored to your profile. You can also type a description if a photo isn’t practical. AI outputs are informational only and are not medical or nutritional advice.

Subscriptions are processed by Apple through In-App Purchases. Pricing, renewal, and cancellation are managed entirely in your Apple subscription settings (Settings → Apple ID → Subscriptions). Deleting your Citrus account does not automatically cancel an Apple subscription.

If you reinstall Citrus or sign in on a new device, open Settings inside the App and tap “Restore purchases” to recover eligible prior purchases tied to your Apple ID.

You can request account deletion in-app from Settings → Account. Your personal data is deleted within 30 days of the request, except where retention is required by law or for legitimate business purposes such as subscription records.

Profile details — age range, allergies, dietary goal, and language — can be edited anytime in Profile. Citrus uses these to personalise scoring and guidance, so keeping them current improves results.

If a scan looks incorrect, tap the flag icon on the result to send us a report. For bugs, please email us with your device model, iOS version, and a short description of what happened and what you expected.

For details on how we handle your information, see our Privacy Policy.